Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide

• Contact form submissions (name, email, message)
• Communications with our support team
• Any preferences or settings you configure on the Platform

1.2 Automatically Collected Information

• Device type, browser, and operating system information
• IP address and approximate geographic location
• Pages visited and time spent on the Platform
• Gameplay data (game sessions, interactions within games)
• Referring websites and exit pages

2. How We Use Your Information

We use collected information for the following purposes:

• To provide, maintain, and improve the Platform and its features
• To respond to your inquiries and support requests
• To analyze usage patterns and optimize user experience
• To ensure Platform security and prevent fraudulent activity
• To comply with legal obligations
• To send important updates about the Platform (with your consent where required)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies & Tracking Technologies

Playsurgeden uses cookies and similar tracking technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cannot be disabled.
• Performance Cookies: Help us understand how users interact with the Platform (analytics).
• Functional Cookies: Remember your preferences and settings to improve your experience.

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect Platform functionality. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

4. Data Storage & Security

We implement industry-standard security measures to protect your information, including:

• Secure HTTPS encryption for all data transmission
• Access controls limiting who can view personal data
• Regular security assessments and updates
• Secure data storage with appropriate technical safeguards

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of information transmitted to or from the Platform.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Contact form data is retained for up to 12 months. Anonymized analytics data may be retained for longer periods to help improve the Platform.

6. Third-Party Services

The Platform may use third-party services for analytics, performance monitoring, and other functions. These services may collect information sent by your browser as part of a web page request. Their use of this information is governed by their respective privacy policies.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to restrict or object to processing of your data
• The right to data portability

To exercise any of these rights, please contact us through our Contact page.

8. Children's Privacy

Playsurgeden is strictly for users aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has provided personal information, we will take steps to delete such information promptly.

9. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our Contact page. We will respond within 24–48 hours.